Prepayment, Cancellation, No-shows, and The Fine Print

By making a Vacation Reservation with a Vacation Provider, you accept and agree to the relevant cancellation and no-show policy of that Vacation Provider, and to any additional (delivery) terms and conditions of the Vacation Provider that may apply to your Vacation (including the fine print of the Vacation Provider made available on our Platform and the relevant house rules of the Vacation Provider), including for services rendered and/or products offered by the Vacation Provider. The relevant (delivery/purchase/use/carrier) terms and conditions of a Vacation Provider can be obtained with the relevant Vacation Provider. The general cancellation and no-show policy of each Vacation Provider is made available on our Platform on the Vacation Provider information pages, during the reservation procedure (if applicable). Note that certain rates, fees, or special offers are not eligible for cancellation, refund, or change. Applicable city/tourist tax may still be charged by the Vacation Provider in the event of a no-show or charged cancellation. Check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Note that a Vacation Reservation that requires down payment or (wholly or partly) prepayment may be canceled (without prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the Vacation Provider and the reservation. Cancellation and prepayment policies may vary per segment, product, or service of each Vacation. Carefully read The Fine Print (below the Vacation types or at the bottom of each Vacation Provider page on our Platform) and important information in your reservation confirmation for additional policies as may be applied by the Vacation Provider (e.g. in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards, or insufficient funds are for your own risk and account, and you will not be entitled to any refund of any (non-refundable) prepaid amount unless the Vacation Provider agrees or allows otherwise under its (pre)payment and cancellation policy.

If you want to review, adjust, or cancel your Vacation Reservation, revert to the confirmation email and follow the instructions therein. Note that you may be charged for your cancellation in accordance with the Vacation Provider’s cancellation, (pre)payment, and no-show policy, or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment, and no-show policy of the Vacation Service provider carefully prior to making your reservation, and remember to make further payments on time as may be required for the relevant reservation.

If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the Vacation Provider so they know when to expect you to avoid cancellation of your Vacation (Reservation) or charge of the no-show fee. Our customer service department can help you if needed with informing the Vacation Provider. Vacation Bangladesh Services does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Vacation Provider.

Credit Card or Bank Transfer

If applicable and available, certain Vacation Providers offer the opportunity for Vacation Reservations to be paid (wholly or partly and as required under the payment policy of the Vacation Provider) to the Vacation Provider during the Vacation Reservation process, by means of secure online payment (all to the extent offered and supported by your bank). For certain products and services, Vacation Bangladesh Services facilitates (through third party payment processors) the payment of the relevant product or service (i.e. the payment facilitation service) for and on behalf of the Vacation Provider. Any payment facilitated by us for and on behalf of, and transferred to the Vacation Provider will in each case constitute a payment of (part of) the booking price by you of the relevant product or service in final settlement of such (partial) due and payable price and you cannot reclaim such paid monies.

For certain (non-refundable) rates or special offers, note that Vacation Providers may require that payment be made upfront by wire transfer (if available) or by credit card, and therefore your credit card may be pre-authorized or charged (sometimes without any option for refund) upon making the Vacation Reservation. Check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your Vacation Reservation. You will not hold Vacation Bangladesh Services liable or responsible for any (authorized, (allegedly) unauthorized or wrong) charge by the Vacation Provider and not (re)claim any amount for any valid or authorized charge by the Vacation Provider (including for pre-paid rates, no-show, and chargeable cancellation) of your credit card.

In the event of credit card fraud or unauthorized use of your credit card by third parties, most banks and credit card companies bear the risk and cover all charges resulting from such fraud or misuse, which may sometimes be subject to a deductible. In the event that your Credit Card Company or bank charges the deductible from you due to unauthorized transactions resulting from a reservation made on our Platform, we will not pay you any deductible amount. In order to indemnify you, please report fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact your credit card provider/bank immediately.


(Further) Correspondence and Communication

By completing a Vacation Reservation, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third-party offers to the extent that you have actively opted in for this information) relevant to your Vacation (Reservation) and destination, (ii) an email after arrival to rate the (experience with your) Vacation Provider and the Vacation Service, and (iii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. See our privacy and cookies policy for more information about how we may contact you.

Vacation Bangladesh Services disclaims any liability or responsibility for any communication by or with the Vacation Provider on or through its platform. You cannot derive any rights from any request to, or communication with the Vacation Provider or (any form of) acknowledgment of receipt of any communication or request. Vacation Bangladesh Services cannot guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed, or accepted by the Vacation Provider.

In order to duly complete and secure your Vacation Reservation, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address, or inaccurate or wrong (mobile) phone number or credit card number.

Vacation Bangladesh Services only interact as an intermediary between the Vacationer and the Vacation Services Provider. So, it disobeys all claims or complaints any misshapen between the Vacationer and the Vacation Service Provider. If any misconduct happened for software or for any human interaction from Vacation Bangladesh Services, you are requested to inform us in writing within 7 days after the scheduled day of consummation of the product or service (e.g. check out date). Any claim or complaint that is submitted after the 7 days period may be rejected.

Due to the continuous update and adjustments of rates and availability, we strongly suggest to make screenshots when making a reservation to support your position (if needed).

“Wishing Happy Vacationing for All”