The Bangladesh government has officially launched the 999 emergency helpline.

Police, fire service, and ambulance services will be available from any phone (mobile or fixed line) dialing the number.  The service will be monitored and managed by the police force of Bangladesh. The 999 number is completely ‘toll-free’ and citizens will not need to pay a fee to use it.

When to call?

Dhaka Police Contact Information for Foreigners

The Dhaka Metropolitan Police Department has recently established special phone numbers and email addresses to specifically assist foreigners in the city of Dhaka. If you or another non-Bangladeshi citizen is the victim of a crime in the city of Dhaka or you need police assistance, please utilize the below contact information. Your first point of contact should be the Help Desk; the number and e-mail contact information is listed below.

Dhaka Metropolitan Police Department:

Crime Division

Desk/Officer Mobile Email
Emergency Assistance
(works 24/7) 
[email protected]
Gulshan Police Station 9880234,
Deputy Commissioner 01713-373166 [email protected]
Additional DC 01713-373167 [email protected]
Assistant Commissioner 01713-373169 [email protected]
Officer in Charge 01713-373171 [email protected]

Traffic Division


Mobile Email
01713-373225 [email protected]
01713-373226 [email protected]
Commissioner (Mohakhali)
01713-398499 [email protected]
Commissioner (Badda)
01713-398500 n/a
Commissioner (Gulshan)
01713-398497 n/a


While the email address is [email protected], Dhaka Metropolitan Police have assured the Embassy that all foreigners may utilize this service.

The Sylhet Metropolitan Police also have a Foreigners Help Desk. The phone number in Sylhet is 01713-374364.

Elsewhere in Bangladesh, you should contact the nearest police station. If you do not have the contact information for the nearest police station, call (88) (02) 999 to reach the Dhaka Metropolitan Police Switchboard, which should be able to provide you the telephone number for your local police station. There is no guarantee that English will be spoken or understood by police officers in Bangladesh, especially outside of major cities.